For us excellence is not a goal but the way by in which we deliver our services. To ensure a systematic and measurable approach to excellence we adopted the European Foundation for Quality Management (EFQM) Excellence Model. We are member r of EFQM and we adopted the EFQM Excellence Fundamentals:
ADDING VALUE FOR CUSTOMERS:
We are committed to consistently add value for customers by understanding, anticipating and fulfilling needs, expectations and opportunities.
CREATING A SUSTAINABLE FUTURE:
We are committed to make a positive impact on the world around us by enhancing our performance whilst simultaneously advancing the economic, environmental and social conditions within the communities they touch.
DEVELOPING ORGANISATIONAL CAPABILITY:
We are committed to enhance our capabilities by effectively managing change within and beyond our organisational boundaries, as far as possible.
HARNESSING CREATIVITY & INNOVATION:
We are committed to generate increased value and levels of performance through continual improvement and systematic innovation by harnessing the creativity of our stakeholders.
LEADING WITH VISION, INSPIRATION & INTEGRITY:
We are committed to consistently to conduct our business in line with our vision, mission and values.
MANAGING WITH AGILITY:
We are committed to conduct our business in as systematic manner to enhance our ability to identify and respond effectively and efficiently to opportunities and threats.
SUCCEEDING THROUGH THE TALENT OF PEOPLE:
We value our people and create a culture of empowerment for the achievement of both organisational and personal goals.
SUSTAINING OUTSTANDING RESULTS:
We are committed to achieve sustained outstanding results that meet both the short and long term needs of all our stakeholders, within the context of our business environment.