Quality

For us excellence is not a goal but the way by in which we deliver our services. To ensure a systematic and measurable approach to excellence we adopted the European Foundation for Quality Management (EFQM) Excellence Model. We are member r of EFQM and we adopted the EFQM Excellence Fundamentals:

  • ADDING VALUE FOR CUSTOMERS:
    We are committed to consistently add value for customers by understanding, anticipating and fulfilling needs, expectations and opportunities.
  • CREATING A SUSTAINABLE FUTURE:
    We are committed to make a positive impact on the world around us by enhancing our performance whilst simultaneously advancing the economic, environmental and social conditions within the communities they touch.
  • DEVELOPING ORGANISATIONAL CAPABILITY:
    We are committed to enhance our capabilities by effectively managing change within and beyond our organisational boundaries, as far as possible.
  • HARNESSING CREATIVITY & INNOVATION:
    We are committed to generate increased value and levels of performance through continual improvement and systematic innovation by harnessing the creativity of our stakeholders.
  • LEADING WITH VISION, INSPIRATION & INTEGRITY:
    We are committed to consistently to conduct our business in line with our vision, mission and values.
  • MANAGING WITH AGILITY:
    We are committed to conduct our business in as systematic manner to enhance our ability to identify and respond effectively and efficiently to opportunities and threats.
  • SUCCEEDING THROUGH THE TALENT OF PEOPLE:
    We value our people and create a culture of empowerment for the achievement of both organisational and personal goals.
  • SUSTAINING OUTSTANDING RESULTS:
    We are committed to achieve sustained outstanding results that meet both the short and long term needs of all our stakeholders, within the context of our business environment.